Returns & Manufacturing Defects

Mandatory Egyptian consumer rights apply. A 14-day no-reason return right has statutory exceptions, and defective goods have a 30-day exchange or return right from receipt. This page does not reduce statutory rights or better warranties.

Please report defects promptly with your order number and a description. Photos help assessment and do not remove statutory rights. Inspection, collection, replacement and refund procedure: Email us to coordinate inspection and collection. Mandatory exchange, return and refund rights and deadlines apply, without additional charges where required by law. Return address: Email us to arrange collection or the return destination before sending goods.

Goods made to customer-specific requirements are assessed under applicable statutory exceptions; defect rights remain. Any additional commercial warranty: Warranty may extend up to five years depending on the product. The product warranty document states its duration and scope, without reducing statutory rights..